Terms and Conditions

1. Service provider details

In compliance with Article 10 of Spanish Act 34/2002 on Information Society Services and Electronic Commerce:

• Owner: María África Mba Nchama
• Spanish tax ID (NIF): 48408404M
• Registered address: Av. Maestro Rodrigo, 105, bloque 3, piso 11, puerta 51, 46015 Valencia, Spain
• Email: support@azureeasy.net
• Trading names of the service: InfraExplain and InfraExplain Wiki

2. Acceptance of these terms

By accessing or using InfraExplain you agree to be bound by these terms. If you do not agree with any of them, please do not use the service. If you subscribe on behalf of an organisation, you confirm that you have authority to bind it.

3. Service description

InfraExplain is a cloud platform for analysing, visualising and optimising Microsoft Azure environments: cost control, security alerts, recommendations, automatic documentation and a conversational assistant with context from your environment.

The service operates through delegated, read-only access to your Azure environment, expressly authorised by you and, where applicable, by your organisation's administrator.

4. Account and access

• Access is granted through your Microsoft Entra ID account. We neither create nor manage passwords.
• You are responsible for the security of your Microsoft account and for the actions taken from it.
• Connecting an Azure subscription requires sufficient permissions on that environment.
• We may suspend access where usage compromises the security or stability of the service.

5. Acceptable use

• Do not use the service for unlawful or unauthorised purposes.
• Do not attempt to access, alter or delete data belonging to other users or organisations.
• Do not reverse engineer the platform or circumvent its access control or plan limit mechanisms.
• Only connect Azure environments you are legitimately authorised to access.
• Do not use the service in ways that degrade its performance or that of the Microsoft Azure APIs.

6. Intellectual property and third-party trademarks

The InfraExplain software, interface, content and distinctive signs are owned by María África Mba Nchama and are protected by intellectual and industrial property law. Reproduction or redistribution without express consent is not permitted.

The content you create within the platform — documentation, notes and operational context — remains yours. We process it solely in order to provide the service to you.

InfraExplain is an independent product. It is not affiliated with, sponsored by, or endorsed by Microsoft Corporation. Microsoft, Azure and Microsoft Entra ID are trademarks of Microsoft Corporation in the United States and other countries, and are referred to here for descriptive purposes only.

7. Plans, pricing and billing

• We offer a Free plan with limited functionality and paid Pro and Business plans.
• Prices are shown excluding VAT. Customers subject to Spanish VAT will be charged the applicable 21% rate; intra-EU customers with a valid VAT number will be invoiced under the reverse charge mechanism.
• Payments are processed through Stripe. We do not store card details on our systems.
• Billing is recurring and renews automatically until you cancel your subscription.
• We may update prices with 30 days' notice. Customers on Early Adopter pricing keep their rate for as long as the subscription remains active and uninterrupted.
• As a general rule, periods already started are not refunded. If you subscribe as a consumer, you have the 14 calendar day right of withdrawal provided under consumer law, unless you expressly request immediate provision of the service and it is fully performed within that period.

8. Service availability

• We work to keep the service continuously available, although the Free and Pro plans are provided without a contractual service level commitment.
• Service level agreements with specific commitments are negotiated individually within the Business plan.
• The service depends on the availability of the Microsoft Azure APIs and of other external providers.
• Planned maintenance will be announced at least 24 hours in advance whenever possible.
• We are not liable for outages attributable to Microsoft Azure or to other third-party providers.

9. Liability

InfraExplain provides information, metrics and recommendations on an indicative basis. We do not guarantee savings or specific financial outcomes, and any decisions you make about your infrastructure are your sole responsibility.

To the extent permitted by law, our total liability towards you is limited to the amount actually paid for the service during the twelve months preceding the event giving rise to it. Nothing set out here excludes liability that cannot lawfully be limited.

10. Cancellation and closure

• You can cancel your subscription at any time from the billing portal. Cancellation takes effect at the end of the period already invoiced.
• When you close your account, the associated data is permanently deleted within a maximum of 30 days, except for data we are legally required to keep.
• You can revoke the consent granted to the application at any time from your Microsoft Entra ID portal.

Details on how your data is processed and deleted can be found in our Privacy Policy.

11. Changes

We may update these terms to reflect legal, technical or business changes. Where the changes are substantial we will notify you through the application or by email with reasonable notice. Continued use of the service after they take effect constitutes acceptance.

12. Governing law and jurisdiction

These terms are governed by Spanish law. For any dispute, the parties submit to the Courts and Tribunals of Valencia, unless a mandatory rule establishes a different venue, in particular the one corresponding to the consumer's domicile.