Support
We're here to help.
How to contact us
The only InfraExplain support channel is email. We do not offer real-time chat or phone support.
Emailing us ensures your query is logged and routed to the right team.
What to include in your message
Include the following information in your email so we can assist you as quickly as possible:
- Tenant name or organisation domain
- Affected subscription (name or subscription ID)
- Description of the problem
- Approximate time it occurred
- Screenshot, if applicable
Response time
Free plan: we commit to responding within 48 business hours (Monday to Friday, excluding public holidays).
Business plan: priority support with guaranteed response times as defined in your contract SLA.
Before you write
Check the documentation first — we may already have the answer:
- InfraExplain Wiki documentation — complete technical reference
- Getting started guide — first steps with InfraExplain
Security incidents
If you identify a vulnerability or security breach in InfraExplain, email us at the same address.
Include "SECURITY" in the subject line to ensure a priority response. All security incidents are handled confidentially.
Ready to reach out?
Our team is available Monday to Friday. We'll get back to you as soon as possible.
support@azureeasy.net